First of all, the SMTP Authentication must be enabled by the Administrator of your Microsoft 365 email accounts. Here the steps the Admin must follow:

Use the Microsoft 365 Admin Center to enable or disable SMTP AUTH on specific mailboxes

1. Open the Microsoft 365 Admin Center and go to Users > Active users.
2. Select the user, and in the flyout that appears, select Mail.
3. In the Email apps section, select Manage email apps.
4. Verify the Authenticated SMTP setting: unchecked = disabled, checked = enabled.
5. When you’re finished, select Save changes.

Once enabled, Inmobalia Administrators must complete the SMTP configuration for every user. Without this information the user will not be able to send emails from the CRM. If you don’t know the SMTP details of your email accounts please contact your IT specialist who will help you get them from the email account settings. When you have them, just follow these steps to put them in the CRM.

A. Click on Settings, Users and then click on the user you want to edit.

• Tasks focus on the future – what needs to be done.
• Logs focus on the past – what has already been done.

Both are now accessible from the main menu, giving you a complete view of your agency’s activity at a glance.

What Are Tasks?
Tasks are your personal assistant for staying on top of things. They help you keep track of what needs to happen next, whether it’s following up with a client, scheduling a property tour, or managing team responsibilities.
Key Features of Tasks:

• Unlimited Tasks: Add as many tasks as you need for clients, property owners, and collaborators.
• Recurring Tasks: Set tasks to repeat automatically, so you never miss a follow-up.
• Custom Recurrence: Adjust the frequency of recurring tasks based on your needs.
• Assigned Responsibility: Every task has a clear owner, ensuring accountability.
• Follow-Up Tasks for Leads: Automatically generate follow-up tasks for new contacts or specific contact types (e.g., Buyers, Owners).
• Multi-Related Tasks: Link tasks to multiple Contacts, Properties, or Bookings for efficient tracking.
• Status Updates: Easily mark tasks as Pending or Completed to stay organized.
• Task Widget on Dashboard: See your day’s priorities at a glance with a widget showing pending and overdue tasks.

What Are Logs?
Logs act as your activity history, automatically recording every action taken. They help you track what’s been done, by whom, and when – no manual input required.
Key Features of Logs:

• Automatic Logging: Every action (tasks, emails, updates) is captured without extra effort.
• Activity Across Entities: Logs include Contacts, Properties, Developments, and Bookings. While many logs are created automatically, you can also add logs manually to ensure all relevant activities are recorded.
• Email Tracking: Emails sent and received are automatically added to the log.
• Custom Log Types: Admins can create new activity types tailored to your needs.
• Changelog for Activities: See a full history of changes made to any activity.

The Timeline: Bridging Tasks and Logs
To give you the complete picture, the Timeline View combines both Tasks and Logs for each contact, property, or development:

• View past activities (Logs) and upcoming actions (Tasks) in chronological order.
• Quickly answer questions like, “What’s happening with this Buyer?”
• Switch to a table view for easier reporting and data analysis.

Why This Matters
By using Tasks and Logs together, you can efficiently manage your daily work:

• Plan for the Future: Use Tasks to ensure nothing slips through the cracks.
• Understand the Past: Use Logs to review actions and results, keeping you informed at every step.

With these tools, you can stay organized, prioritize effectively, and deliver a seamless experience to your clients.

Would you like to learn more about how to use the Activities section? Reach out to our team at support@inmoba.com for guidance or personalized training.